Privacy
Yello 412 is an answering service. When a business that uses us misses a call, our line answers in that business’s name, takes down the caller’s details and texts them to the business. This page explains what we collect while doing that and what we do with it. Yello 412 is run by Ryan Frank in Pittsburgh, Pennsylvania.
If you call a business that uses Yello 412
The call is recorded and transcribed, and the line tells you so when it answers. We collect what you tell us and what your phone sends:
- your name, callback number, address or area, what you need and when you want it
- the number you called from and the time of the call
- the recording and transcript of the call
We use this only to pass your message to the business you called and to keep the service working. The business gets a text with your details and can see a summary of the call. We don’t sell your information or use it to market to you.
If your business uses Yello 412
We keep your business name, the people who receive texts and their cell numbers, your hours and service area, and a record of each call we answer for you. We use them to run your line, send your texts and bill you.
Text messages
Owners and staff who sign up get texts about calls we answer: one text per call, plus a weekly summary and, for emergencies, a phone call. How many texts you get depends on how many calls come in. Message and data rates may apply. Reply STOP to stop texts and HELP for help.
If you call our demo line, we text the number you called from one example of the text an owner gets, and an emergency demo also gets one example phone call. If you reply YES, we’ll follow up about setting up your line. Reply STOP to stop.
We don’t share mobile numbers or text-message opt-in information with anyone for their marketing.
How long we keep it
Call recordings and full transcripts are deleted after 30 days. Call summaries are kept while the business uses Yello 412 so it can look back at past calls, and are deleted when the business asks or leaves.
Who helps us run the service
We use a few providers to answer calls, send texts and host our systems: Retell AI (voice), Twilio (texts and calls) and Cloudflare (hosting, data storage and email). They handle data for us under their own privacy and security terms, and only to provide their service.
This website
This site has no forms and sets no cookies. Our host may log basic request data, such as IP address and browser type, to keep the site secure.
Your choices
To ask what we hold about you, or to have it corrected or deleted, contact us below. We’ll answer within 30 days.
Contact
Ryan · ryan@yello412.com